Jr. IT Analyst

About the role

Join a dynamic onsite IT support opportunity where you’ll help keep essential business systems running smoothly across desktop, server, printing, voice, and network environments. This role is a great fit for a hands-on problem solver who enjoys supporting end users, resolving technical issues, and contributing to a reliable, efficient workplace.

Responsibilities

• Support site-level IT infrastructure, including desktops, laptops, NetPCs, servers, printers, VoIP phones, and network connectivity
• Configure, deploy, install, migrate, patch, replace, and triage hardware and software as needed
• Provide day-to-day support for Windows Server environments and related systems
• Assist with HP and manufacturing printer support, including Zebra devices and similar equipment
• Troubleshoot issues across Ethernet, wireless, LAN/WAN, firewalls, routers, switches, VoIP, and VPN technologies
• Deliver standard and local software support, including Microsoft Office 365 and Microsoft Teams
• Accept, update, and close ITSM tickets in a timely manner while meeting service level expectations
• Help maintain dashboard visibility for PCs, tickets, telecom, and system vulnerabilities
• Complete required training and follow plant, corporate IT, and safety procedures
• Work independently with minimal direction while staying responsive to site needs

Skills

• At least 2 years of experience supporting PCs, servers, printers, and network infrastructure
• Working knowledge of Windows Server operating systems
• Experience supporting Wintel/Linux NetPCs and standard/process PCs
• Strong troubleshooting ability across network and telecom environments
• Familiarity with Microsoft Office 365 and Microsoft Teams
• Ability to manage ITSM tickets efficiently and prioritize tasks effectively
• Clear communication and strong customer service mindset
• Self-motivated, dependable, and comfortable working in a fast-paced environment
• High school diploma or equivalent required
• Hands-on experience with HP, Zebra, or other manufacturing printers
• Knowledge of firewall, router, switch, and VPN support
• Experience in an industrial, plant, or site-based support environment
• Ability to identify issues quickly and follow through to resolution
• Flexibility to support a wide range of IT needs across users and systems

Benefits

• Medical
• Dental
• Vision
• Retirement

Pay

The pay range for this role is $22 - $30 per hour based on qualifications and experience.