Jr. IT Analyst

Why DLC? DLC is proud to be certified as a Great Place to Work and is driven by a strong culture and entrepreneurial foundation. DLC is one of the nation's leading owners and operators of open-air retail shopping centers and has expertise in all facets of commercial real estate. At DLC, our teammates make all the difference and we offer industry-leading training and career development to assure your success. What We Offer Compensation and Benefits:Competitive pay401K company matchMedical, Dental, and Vision InsuranceWork-Life Balance:Hybrid work model20+ paid days off annually13+ paid holidays in addition to PTOPaid parental leaveCareer Development:Industry-leading training and developmentOpen door policyIndustry trade shows and event accessMentorship program About The Role The Jr. IT Analyst is an entry level opportunity on our Enterprise Intelligence team. We are looking for an effective communicator with strong customer service skills to successfully engage with all levels of the organization across all departments. What You’ll Do Equipment ManagementTrack & manage inventory (Incl. monitoring equipment aging)Maintain conference room techNew-hire setups (configuration & installation)Clean, optimize, and assess returned equipment to be reusedIT Room ManagementKeep IT room organizedManage IT supplies inventoryGeneral HelpdeskUser training and User issue troubleshooting (in-person & remote supportContribute to the DLC Tech Forum with How-To videos and postsMaintain software licensesTrack issues using the ticketing systemManage iPad/tablet accountsOther ResponsibilitiesKeep up-to-date with current technologiesKeep records of all processes and tasks preformed through ticketing systemAssist our Sr. IT Analyst with Network & Security Management, Systems maintenance, New technology research, and Monitoring. Our Ideal Candidate 0-2 years of IT Helpdesk experienceHas CompTIA A+ or similar certificationCompTIA Network+, CompTIA Security+, Cisco CCNA are a plusKnowledge of HTML, JavaScript, SQL and/or Python are a plusExperience with on-premises Microsoft Active DirectoryExperience with Microsoft 365 & 365 Admin Centers. Advanced understanding of Microsoft Teams is a plus.Experience with SaaS productsAbility to work with a diverse group of people and personalitiesEager to learn, teach and exceed expectationsStrong desire to maintain and build professional relationships Open to traveling to our regional offices/assets, as needed The expected salary for this position is between $60,000 and $70,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law. About DLC DLC has grown to be one of the nation’s largest and most sought-after privately held owners, operators and managers of open-air retail shopping centers. DLC has expertise in acquisitions, capital markets, development, redevelopment, architecture, leasing, and management. Founded in 1991, DLC has been one of the nation’s preeminent owners, operators, and managers of shopping centers. Our portfolio includes millions of square feet of attractive retail space and continues to expand as we complete additional acquisitions.