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Jobs · Information Technology · California

IT Analyst

Arnold & Porter · San Francisco, CA · 5 days ago
HybridInformation Technology$75k–$100k/yrFull-time

Key Responsibilities

  • Deliver responsive, user-focused deskside and remote technical support in a hybrid work environment.
  • Serve as the second-level escalation point for IT Help Desk incidents while meeting established service level agreements (SLAs).
  • Troubleshoot and resolve hardware and software issues involving desktops, laptops, printers, mobile devices, phones, docking stations, and peripherals.
  • Image, configure, deploy, and maintain workstations while installing approved software and performing routine system maintenance.
  • Collaborate with Infrastructure, Networking, Systems, Applications, and external vendors to resolve complex technical issues.
  • Maintain accurate asset inventory and documentation using ServiceNow and other asset management tools.
  • Support employee onboarding and offboarding activities, including device provisioning and account readiness.
  • Manage hardware lifecycle activities, including procurement, deployment, replacement, and retirement.
  • Ensure timely communication, follow-up, and resolution of assigned service requests.

Qualifications

  • Associate degree in Information Technology or equivalent combination of education and experience.
  • Minimum of five (5) years of hands-on desktop support experience in a professional environment.
  • Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
  • Experience with ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
  • Experience With ServiceNow or similar IT Service Management (ITSM) platforms.

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