IT Analyst

Key Responsibilities

• Deliver responsive, user-focused deskside and remote technical support in a hybrid work environment.
• Serve as the second-level escalation point for IT Help Desk incidents while meeting established service level agreements (SLAs).
• Troubleshoot and resolve hardware and software issues involving desktops, laptops, printers, mobile devices, phones, docking stations, and peripherals.
• Image, configure, deploy, and maintain workstations while installing approved software and performing routine system maintenance.
• Collaborate with Infrastructure, Networking, Systems, Applications, and external vendors to resolve complex technical issues.
• Maintain accurate asset inventory and documentation using ServiceNow and other asset management tools.
• Support employee onboarding and offboarding activities, including device provisioning and account readiness.
• Manage hardware lifecycle activities, including procurement, deployment, replacement, and retirement.
• Ensure timely communication, follow-up, and resolution of assigned service requests.

Qualifications

• Associate degree in Information Technology or equivalent combination of education and experience.
• Minimum of five (5) years of hands-on desktop support experience in a professional environment.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
• Experience with ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.
• Experience With ServiceNow or similar IT Service Management (ITSM) platforms.