IT Analyst

About the role

The Senior IT Analyst is responsible for supporting, maintaining, and optimizing software applications within the organization.

Responsibilities

• Building, upgrading, and enhancing workflows
• Analyzing business and clinical needs
• Evaluating software releases
• Performing system testing
• Coordinating application rollouts
• Troubleshooting issues
• Managing service requests
• Communicating updates to stakeholders
• Mentoring junior staff
• Leading small projects or workstreams

Qualifications

A bachelor’s degree with 5+ years of relevant experience (or 7+ years without a degree) is required, with strong expertise in application support, particularly with QNXT, CSC enhancements, and configuration.

Skills

• Evaluating software upgrades
• Resolving production support tickets
• Improving workflows through application solutions