Jennie Care Patient Service Representative - Full Time

About the role

This position involves greeting patients and visitors, managing patient registration, verifying insurance information, collecting payments, scheduling appointments, and maintaining front office operations.

Responsibilities

• Greet patients and visitors as they arrive
• Verify that required information has been obtained on patients
• Register patients by obtaining new patient information forms, reviewing them for completeness, and requesting any missing information
• Scan or copy insurance cards and photo identification
• Scan and upload patient paper documents
• Verify address, telephone, and any other information needed with patients for accuracy, and update patient record as necessary
• Collect co-pays and outstanding balances on accounts
• Enter patient information into the practice management system
• Check patients into the practice management system, assemble appropriate forms, and route paperwork to the clinical area
• Obtain insurance information on patients and approval for all workers compensation cases prior to making patient appointment
• Verify patient insurance information is correct
• Send paperwork to new patients for completion prior to their appointment, notify of online access to required paperwork, or notify patients to come in prior to appointment to complete paperwork
• Balance and keep track of cash box
• Track money collected and verify total against receipt sheet daily
• Schedule appointments for patients
• Call patients and inform them of items that are ready to be picked up
• Prepare school/work excuses for patients as needed
• Route phone to and from answering service
• Ensure that any messages left with the answering service have been addressed
• Answer telephones, take incoming messages, and distribute appropriately
• Monitor office supply levels and request when needed
• Remove and replace older magazines with current issues
• Maintain the front office and lobby areas to ensure cleanliness and order

Required Skills

• Strong communication skills and telephone manners
• Strong computer skills

Qualifications

• Previous experience in medical practice is preferred