Jennie Care Patient Service Representative - Part Time

Part-time position located at 10755 Eagle Way, Suite 100, Hopkinsville, Kentucky.

Responsibilities

• Greets patients and visitors as they arrive.
• Verifies that required information has been obtained on patients.
• Registers patients by obtaining new patient information forms, reviews them for completeness, and requests any missing information.
• Scans or copies insurance cards and photo identification.
• Scans and uploads patient paper documents.
• Verifies address, telephone, and any other information needed with patients for accuracy, and updates patient record as necessary.
• Collects co-pays and outstanding balances on accounts.
• Enters patient information into the practice management system.
• Checks patients into the practice management system, assembles appropriate forms, and routes paperwork to the clinical area.
• Obtains insurance information on patients and approval for all workers compensation cases prior to making patient appointments.
• Verifies patient insurance information is correct.
• Sends paperwork to new patients for completion prior to their appointment, notifies of online access to required paperwork, or notifies patients to come in prior to appointment to complete paperwork.
• Balances and keeps track of cash box.
• Tracks money collected and verifies total against receipt sheet daily.
• Schedules appointments for patients.
• Calls patients and informs them of items that are ready to be picked up.
• Prepares school/work excuses for patients as needed.
• Routes phone to and from answering service.
• Ensures that any messages left with the answering service have been addressed.
• Answers telephones, takes incoming messages, and distributes appropriately.
• Monitors office supply levels and requests supplies when needed.
• Removes and replaces older magazines with current issues.
• Maintains the front office and lobby areas to ensure cleanliness and order.

Requirements

• Strong communication skills and telephone manners.
• Strong computer skills.

Qualifications

Previous experience in a medical practice is preferred.