IT Trainer I - Epic: IT Epic

Primary Duties and Responsibilities

• Supports Hoag and the IT Department by leading effective and consistent end-user training through a variety of methods.
• Keeps Epic users informed about new functionality and system changes.
• Creates and maintains curriculum, tip sheets, videos/eLearnings to ensure content remains accurate and relevant to system users.
• Fulfills Hoag, IT, and Training Department policies and practices.
• Understands end user workflow and may be involved in the creation of current state workflow documentation as needed.
• Understands and maintains the Epic Training environments.
• Flexible and adaptable based on the changing customer service needs.
• Provides on-call ticket management and customer support, and is required to support Hoag as a 24/7 organization.
• May require participating in meetings/lead training outside of normal business hours including occasional weekends/evenings.
• Serves as a bridge between customers and IT, provides post-training support, participates in Training Department programs (such as Super User and CT), understands, and accurately uses Hoag’s LMS, and escalates workflow/build issues as needed.
• Facilitates meetings between customers and IT and takes an active role in Growth and Expansion projects/Workflow Dress Rehearsals.
• Performs all functions above with supervision as needed.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Healthcare environment experience with computer applications/systems.
• Strong MS office skills, specifically Excel and PowerPoint.
• Associate’s Degree in Computer Science, Information Systems or equivalent experience in a related field preferred.
• 2 years in a healthcare environment with computer applications/systems usage in a healthcare organization and experience training and/or using an EMR.
• 2 years leading classroom, virtual, or at-the-elbow training, preferably in a healthcare setting.
• 2 years of experience participating in the design, facilitation, and delivering of healthcare training programs and training tools for physicians and various clinical or healthcare business positions.
• Epic training and certification in the assigned application area is required within six months of hire.

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: here.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.