Epic Trainer (Reveune Cycle) - Information Systems

Responsibilities

• Develop and facilitate Epic training curriculum, role-based materials, and learning experiences using adult learning principles and best practices.
• Deliver technical training while adjusting instructional approaches to support a variety of audiences and maximize knowledge retention.
• Collaborate with end users, super users, subject matter experts, and analysts to assess workflows, application dependencies, and user competencies to determine learning objectives.
• Translate Epic functionality and workflows into clear, user-friendly training materials and scenarios.
• Provide at-the-elbow support for go-live events, system upgrades, and implementation activities.
• Build, maintain, and test content and workflows within Epic training environments.
• Serve as an Information Systems and education liaison for end users, operational teams, clinical staff, and vendors regarding Epic functionality and workflow questions.
• Troubleshoot issues and build collaborative relationships across teams while supporting implementations and upgrades.
• Review training effectiveness through assessments, feedback, and data to identify curriculum modifications and training opportunities.
• Communicate regularly regarding project deliverables, shared issues, end-user concerns, and upcoming milestones.
• Take ownership of professional development and ongoing learning opportunities.

Requirements

• Education: Bachelor’s degree in Health Information Management, Information Technology, Education, Nursing, Computer Science, or a related field required; equivalent experience may be considered.
• Experience: Experience in Epic training, healthcare informatics, or related Epic system experience preferred.
• Experience supporting Epic Revenue Cycle applications such as Resolute Hospital Billing, Resolute Professional Billing, Cadence, Prelude, or related Epic modules preferred.
• Experience working with Epic Revenue Cycle applications, healthcare workflows, or supporting end users within a healthcare environment preferred.
• Experience facilitating training, developing curriculum, and supporting implementations, upgrades, or optimization initiatives preferred.
• Experience supporting system implementations, workflow improvements, and operational initiatives preferred.
• Basic to advanced understanding of Epic systems and healthcare workflows preferred, based on role level and experience.
• Demonstrated ability to independently deliver training, support users, and collaborate across teams preferred.