Epic Clinical Trainer I - Enterprise Informatics

About the role

This full-time position is part of the Epic Training Team, focusing on post-live stabilization and optimization. The role involves ad-hoc support for departments needing extra Epic assistance, collaborating with leadership to identify training and efficiency needs, and serving as a liaison between end users and application teams to ensure proper training completion. This foundational training role offers potential growth into a certified or principal trainer as Mosaic expands its training program.

Responsibilities

• Provide training and education to end users requiring additional support after completing EUTS training.
• Create thorough and complete documentation for projects, intake, training, and other necessary records.
• Work with department leaders to develop dashboards, reporting, and additional curricula based on identified training gaps (e.g., Day in Life Sessions).
• Implement a 30/60/90-day checklist for new hires across all departments.
• Process TSAs for new hires.
• Co-own New Hire Orientation and New Provider Orientation.
• Provide training room support.
• Manage the Jira Ticketing System.
• Perform other duties as assigned.

Requirements

• High School Diploma (Required).
• Bachelor’s Degree in Healthcare, Human Resources, Business Administration, Education, or a related field (Preferred).
• 2 years of experience organizing and prioritizing to meet project deadlines (Required).
• 2 years of experience in adult learning and development, corporate training, or organizational development programs (Preferred).
• 2 years of experience in human relations and written, verbal, and electronic communication (Preferred).
• 2 years of experience in oral presentation, facilitating, and conducting training (Preferred).
• Experience with Epic is preferred but not required.
• Must be able to travel between various system facilities and off-site locations as needed.

Skills and Abilities

• Proficient with Microsoft Products.
• Understanding of Epic/Mosaic Workflows.
• Strong communication and interpersonal skills.
• Demonstrated skill in human relations and written, verbal, and electronic communication.
• Proven skill in oral presentation and facilitation.
• Experience organizing and prioritizing to meet project deadlines.

About Us

Mosaic Life Care is a healthcare system in northwest Missouri, dedicated to transforming community health by prioritizing the holistic needs of patients. We provide high-value, quality healthcare at the right time and place. Our benefits are designed to meet individual employee needs, including concierge services, an employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics, and more. Combined with competitive compensation and recognition, Mosaic strives to be the employer of choice for employees at any stage of their journey.