Epic Systems Trainer

About the role

You are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Responsibilities

• Design, develop, and maintain role-based curricula, lesson plans, participant guides, eLearning modules, simulations, assessments, and job aids for assigned Epic application(s).
• Create realistic workflow scenarios using Epic training environments to support hands-on learning.
• Ensure all training materials reflect current workflows, organizational standards, and regulatory requirements.
• Update educational content following Epic upgrades, optimization efforts, and workflow changes.
• Develop Quick Reference Guides (QRGs), Tip Sheets, FAQs, and workflow documentation to reinforce learning.
• Facilitate instructor-led classroom, virtual, and one-on-one training sessions for providers, clinical staff, and operational personnel.
• Assess learner competency through knowledge assessments, practical exercises, and observation.
• Provide individualized coaching and remediation when needed.
• Deliver refresher training and continuing education opportunities to support ongoing proficiency.
• Serve as the primary training resource for assigned Epic application(s).
• Collaborate with Epic analysts and operational stakeholders to understand new functionality and workflow changes.
• Participate in integrated testing, workflow validation, and training environment maintenance.
• Identify educational gaps and recommend training solutions to improve user adoption.
• Support Epic implementations, upgrades, optimization projects, and new feature deployments.
• Develop and execute project-specific training plans and communication strategies.
• Provide at-the-elbow support during go-live events and stabilization periods.
• Evaluate training effectiveness through learner feedback, competency scores, and operational metrics.
• Analyze support trends to identify opportunities for additional education or workflow improvements.
• Maintain version control and quality standards for all educational materials.
• Participate in continuous improvement initiatives to enhance training delivery and learner engagement.
• Build strong partnerships with clinical and operational leaders, analysts, informatics teams, and fellow Principal Trainers.
• Share best practices and standardize educational materials across Epic applications where appropriate.
• Mentor Credentialed Trainers, Super Users, and department educators.

Requirements

• Bachelor's degree in Healthcare, Education, Information Technology, Business, or related field; or equivalent work experience.
• Minimum of 3–5 years of healthcare, operational, clinical, training, or Epic experience.
• Experience developing and delivering instructor-led and virtual training.
• Demonstrated understanding of adult learning principles and instructional design.
• Epic Principal Trainer Certification in assigned application(s), or ability to obtain within the organization's required timeframe.
• Epic application certification/proficiency preferred.

Preferred Qualifications

• Experience supporting Epic implementations or optimization initiatives.
• Knowledge of healthcare operations and clinical workflows.
• Experience with Learning Management Systems (LMS).
• Experience creating eLearning or multimedia educational content.
• Familiarity with change management principles.
• Strong facilitation and presentation skills.
• Excellent written and verbal communication.
• Ability to translate technical workflows into easy-to-understand educational content.
• Ability to prioritize multiple projects and meet deadlines.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office Suite and virtual meeting platforms.
• Ability to build collaborative relationships across multidisciplinary teams.

Pay

The compensation for this role includes a base pay range of $67,000 - $101,000, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.