Epic Credentialed Trainer I

Job Summary/Purpose

The Epic Credentialed Trainer will support end users with Epic related workflows and lead training sessions for end users within the Epic system with a focus on the procedural and IP Areas. This position may require travel to the different Samaritan locations.

Department Description

Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Informatics team supports the Electronic Health Record (EHR), including training and at the elbow support, Picture Archiving Communications System (PACS), and integrations. The IS Informatics team maintains responsibility for production support 24/7 for the business line.

Experience/Qualifications

• Associate's degree in a healthcare or Information Technology related field or equivalent experience required.
• Credentialed Trainer in one (1) Epic application required within six (6) months of hire.
• Experience, education, or training in Information Technology preferred.
• Experience in leading training sessions in both the classroom and virtually is preferred.
• Experience utilizing an Electronic Health Record system on a regular basis preferred.
• Experience in clinical workflows in an inpatient and/or outpatient medical facility preferred.
• Experience in providing Epic support preferred.

Knowledge/Skills/Abilities

• Communication: Effective written and verbal communication skills to perform group presentations, tactfully discuss and escalate issues, and listen to and understand complex information/situations. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.
• Computer Literacy: Knowledge of electronic equipment, computer hardware and software. Ability to operate applications, enter data, and manipulate and process information. Proficiency in computer applications, including word processing, spreadsheets, databases, and information systems.
• Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

Physical Demands

Rarely (1 - 10% of the time)
Occasionally (11 - 33% of the time)
Frequently (34 - 66% of the time)
Continually (67 – 100% of the time)