IT Technician 3, University Police Department

About the role

The University of Nevada, Las Vegas invites applications for IT Technician 3, University Police Department (UPD), Southern Command. This position serves as a helpdesk support role providing comprehensive IT assistance to UPD personnel.

Responsibilities

• Install software, resolve general technology needs, assist with use, error resolution, network connections, password reset, and service request coordination, referral, and escalation
• Serve as the initial point of contact for general IT service requests from University Police Department personnel
• Document all requests and related communication in the appropriate service management tool
• Make determinations on best-approach methods to solve general technology issues
• Work collaboratively with other IT professionals and university departments
• Provide excellent customer service, listening and understanding user needs
• Solve problems, demonstrate eagerness to assist others, and exhibit professional disposition
• Understand the basic operations of the University, UPD and the higher education environment
• Work with minimal daily supervision at remote sites for extended periods

Requirements

• Education and Experience: Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above.

Qualifications

Entry Level Knowledge, Skills And Abilities: Detailed knowledge of: Computer hardware, software, peripherals, and current computer technology and trends; help desk applications as used for change/problem management; working knowledge of commercially available operating systems and applications; principles and practices of computer systems and peripheral devices; user password security principles and practices; general knowledge of database principles; network domains and login procedures; web browser capabilities and differences between intranets and the Internet. Ability to: analyze problems, develop alternatives, and recommend appropriate solutions; assist users with problems and disseminate system information; create and maintain specific records/documentation; troubleshoot and analyze problems to determine appropriate resolution level; use utilities to check for network connectivity.

Skills

N/A

Benefits

Grade 30 Step 1, salary $53,244.00. "Step" means the number assigned by the Division of Human Resource Management to identify a specific rate of pay within a grade. Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1.

Pay

N/A

Schedule

N/A

Skills

N/A

Benefits

Competitive total rewards package including: Paid time off, sick leave, and holidays; Excellent health insurance including medical, dental and vision; Comprehensive retirement plans and voluntary benefits programs; No state income tax; Tuition discounts at Nevada System of Higher Education (NSHE) schools; Tuition discounts for spouses, domestic partners, and dependents; Opportunity for career advancements to leadership roles; Cross-training in various IT specialization areas; Gain experience with FERPA, NCIC, NCJIS compliance and IT standards best practices.

Application Details

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status. All documents should be attached in the CV/Resume attachment section when applying. Your application will NOT be moved forward if your application is incomplete. Materials should be addressed to Ben Lawson and must be submitted online. We do not accept emailed materials. For assistance with the application process, please review instructions on How to Apply. For further assistance contact policerecruitment@unlv.edu.