Security Systems Technician 3

About the role

As a Johnson Controls Service Technician, you will serve as a troubleshooter and service expert, addressing customer concerns regarding security systems. You will advise customers and the customer care center on system statuses and process inspections, and repair or replace burglar alarms, fire alarms, CCTV systems, card access systems, and other security equipment. Equipped with all necessary tools, you will work independently from a remote location to provide the highest level of service, solving building inefficiencies and resolving service-related issues. As a trusted advisor, you will deliver solutions and outcomes at the time of service.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring; readjust, repair, or replace inoperative equipment and test for operation.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Service and repair commercial security, fire alarm, CCTV, and card access systems.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

Requirements

• High School Diploma or equivalent.
• Minimum 3-4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
• Experience with Card Access, CCTV, and IP cameras.
• HIRSCH Certificate.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.

Preferred Qualifications

• Fire alarm experience.
• Some college education.
• NICET II or greater certification.

Benefits

• Competitive starting pay.
• Paid training.
• Global advancement opportunities.
• Company vehicle (as applicable).
• Referral bonuses.
• Comprehensive benefits package including:
  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA).
  • Life insurance.
  • 401(k) savings plan with company match.
  • Short-term and long-term disability.
  • Employee Assistance Program.
  • Wellness program.

Pay

Hiring hourly range: $24 - $32. The hourly rate will be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.