Security Project Technician 3

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects. Additionally, the technician is responsible for delivering assigned projects effectively and within budgeted cost and time schedules, acting as the key interface for technical support with the customer, and maximizing customer satisfaction.

Responsibilities

• Install, program, test, repair, and service a substantial variety of systems and equipment, including security, fire alarm & life safety, and/or building automation.
• Provide technical support and training for the customer, ensuring customer satisfaction.
• Act as a key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• Read complex blueprints, schematics, manuals, and other specifications to determine installation requirements; interpret manuals, schematics, and wiring diagrams, and repair equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• Write non-routine programs of substantial variety and complexity for systems.
• Takes ownership of onsite projects including safety, quality, and performance.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Participates or assists with developing customer presentations or similar new business development activities.
• Executes all the technical aspects of multiple projects with varying timelines and budgets including, preparation of project deliverables such as submittals/shop drawings/training documentation, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects including supervision and oversight of subcontractors and installation work; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Uses technical knowledge, skills and experience, mentors and trains less experienced staff.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Provides performance feedback to management regarding Project Specialist I and II.
• Performs other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
• Education: College degree, trade school or equivalent experience.
• Minimum Experience: 5-7 years experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
• Certification in Genetec, Lenel, Softwarehouse, Avigilon, or other enterprise-level systems.