Security Project Technician 3

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects. Projects range from small to large and can vary in complexity. The successful candidate will also deliver assigned projects effectively and within budgeted cost and time schedules, act as a key interface for technical support with the customer, and maximize customer satisfaction. They may also mentor less-experienced staff.

Responsibilities

• Install, program, test, repair, and service a substantial variety of systems and equipment, including security, fire alarm & life safety, and/or building automation.
• Provide technical support and training for the customer, ensuring customer satisfaction.
• Read complex blueprints, schematics, manuals, and interpret manuals, schematics, and wiring diagrams to repair equipment and utilize advanced test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs of substantial variety and complexity for systems.
• Act as "our customer's best service provider" at all times, ensuring Convergint is the customer's first choice for service.
• Take ownership of onsite projects, including safety, quality, and performance.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits, and consultation, and/or database management and manipulation.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Perform all work in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Advise management regarding customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Participate or assist with developing customer presentations or similar new business development activities.
• Execute all the technical aspects of multiple projects with varying timelines and budgets, including preparation of project deliverables such as submittals/shop drawings/training documentation, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager and assist in the overall coordination of specific projects, including supervision and oversight of subcontractors and installation work; make recommendations regarding quality of work and potential changes in scope, and identify ways to continuously improve customer satisfaction.
• Mentor and train less experienced staff.
• Supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Provide performance feedback to management regarding Project Specialist I and II.

Requirements

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Qualifications

• Education: College degree, trade school, or equivalent experience.
• Minimum Experience: 5-7 years relevant experience.
• Preferred Experience: Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Skills

• Exceptional customer focus and ability to work under pressure.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings.
• Highly proficient computer skills including familiarity with MS Office applications.

Benefits

Convergint offers a variety of programs and exceptional benefits, including:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment where all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits, including:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Equal Opportunity Employer

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.