Police IT Systems Support Technician

About the role

The Gaithersburg Police Department is seeking a full-time Police IT Systems Support Technician to support and maintain all police-related information systems and technology programs.

Responsibilities

• Support and maintain configurations and content of police-related applications, information systems, and technology programs.
• Test and evaluate system performance, identify maintenance requirements, and recommend system changes.
• Aid in the coordination of system updates.
• Perform daily maintenance of police-related applications.
• Install in-vehicle computers, technology, and other electronic equipment.
• Install and test body-worn camera activation devices.
• Provide first-level end-user support.
• Train department employees.
• Respond to technology-related requests.
• Investigate, diagnose, and resolve software and hardware issues.
• Coordinate departmental technology functions with the City's Department of Information Technology.
• Assist with special projects.

Requirements

• Associate's degree in Information Technology, Management Information Systems, Law Enforcement, Criminal Justice, or related field.
• At least 4 years of relevant experience providing information systems support, preferably for law enforcement, criminal justice, public safety, or similar operations.
• Valid driver's license.
• A positive, professional, customer-friendly attitude.
• Ability to work independently and as part of a team.
• Clear communication skills and ability to provide end-user training.
• Careful attention to detail and ability to meet firm deadlines.

Qualifications

• Bachelor's degree desirable.
• Certifications such as CompTIA A+, Microsoft, etc., desirable.
• Demonstrated ability to work with sensitive information and maintain confidentiality.

Benefits

The City provides comprehensive insurance benefits (medical, dental, vision, life), paid time off, generous retirement contributions, health and wellness programs, tools to assist with paying down student loan debt and managing student loans, training and professional growth and development opportunities, and excellent work/life balance.

Pay

Starting salary for this position is negotiable within the anticipated target hiring range ($72,000 - $82,000).

Schedule

This is a full-time salaried "exempt" position requiring a minimum of 40 hours per week.