Security Support Technician

About the role

The Security Support Technician identifies weaknesses, troubleshoots issues and facilitates repairs of the Rock Family of Companies physical security systems. This requires a fundamental understanding of networking and electronics. The primary systems that this person deals with are IP security cameras, IP intercoms, and burglar alarms with central station and two-way radio systems.

Responsibilities

• Perform some management duties within the Security Technology group
• Identify, quantify and prepare total solutions for security and safety risks and enhancements
• Manage, oversee and review the design of security systems and their implementation
• Act as system manager for all installed security systems
• Oversee a formal process improvement program for services
• Provide measurement reports to senior management
• Identify and manage contractors for outsourced projects
• Provide project management, direction and innovation in the areas of strategic planning, risk assessment, technology enhancements and configuration control of security systems on special projects as assigned
• Oversee process improvement programs related to security system enhancements
• Review and provide project oversights on the design and installation of fire alarm/notification and security systems
• Identify, manage and develop relationships with sub-contractors
• Perform training sessions, manage programming, coordinate resolution of alarm system problems and malfunctions, and provide system configuration documentation for alarm system users
• Prepare proposals for new systems and existing system additions or alterations
• Develop and maintain electronic security system specifications and construction standards

Requirements

• 3 years of progressively responsible experience in the security (or related) industry
• Experience presenting training programs
• Proficiency in Microsoft Word and Excel
• Network computing components and data collection devices
• Ability to work 8 hours a day Monday through Friday
• Available to be on call 1 week per month on a rotational basis
• Positive and effective attitude
• Capacity to formulate action plans for process improvement initiatives, which may include the analysis of complex data
• Excellent verbal and written communication and presentation skills
• Process consulting skills
• Techical problem identification and resolution skills
• Bachelor's degree in security, public administration, business or electrical engineering

Qualifications

Commensurate with experience.

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A