Security Software Support Technician

Typical Duties and Responsibilities

• Complete software Installation and configuration for various access control, video surveillance, and alarm intrusion systems.
• Provide integration support for customers’ existing systems with their access and video security solutions.
• Provide support to CGL internal teams that repair and maintain customer systems; perform regular maintenance to prevent breakdowns; diagnose problems with customers computerized systems and determine the course of action and perform the repair.
• Contact customers prior to the date of scheduled software related projects to verify coordinate needed information and or personnel.

What you will do as a Software Support Technician

• Provide software Installation, integration and configuration and service of access control systems including but not limited to Software House, Genetec, S2 netbox and net controllers, Openpath
• Installation, integration and service of various video surveillance solutions including but not limited to Genetec, American Dynamics, Exacq, Milestone
• Configure and program network architecture to support access and video solutions
• Perform IP network configuration for camera and access control systems
• Maintain certifications for camera and access control systems
• Provide customer system training

What you bring to the table

• Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors
• The ability to work closely with Information Technology professionals to ensure project and customer expectations are met
• Strong oral/written communication and interpersonal skills
• Must be a responsible, self-motivated, self-starter, personable and well organized
• Superior customer service skills to deal with both internal and external customers
• Able to manage multiple tasks simultaneously
• Can effectively handle stressful situations
• Can read and effectively interpret general business documentation
• Associate is required to stand, walk, climb, sit and use hands and fingers
• Reaching, grasping, and carrying activities also required
• Valid and current driver’s license

Experience and Education

• 5-7 years’ experience preferred
• Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable
• Requires ability to pass CORI check and obtain MA certificate of clearance
• Pass background check, drug screen, and clean driving record required
• Familiarity with SQL programming language is a plus
• Background in IT networking and system support is a plus

Compensation and Benefits

• Compensation $80-100k, based on experience
• Take home service vehicle
• Company provided phone and laptop
• Health, Dental, Life and STD and LTD Insurance
• Employee Assistance Program
• HRA and HSA options
• 401K Plan options

Local travel required, primarily within the Greater Boston metropolitan region but may include other areas within Massachusetts, Rhode Island, and New Hampshire.