IT Systems Support Specialist

IT Systems Support Specialist

THE COMPANY: Intrinsic Development is a full service real estate development company specializing in upscale multi-family and commercial mixed-use developments. The Intrinsic Development team has successfully developed projects across 6 Midwestern states, including hospitality venues, mixed-use, multi-family, hotels, clinics, offices, and restaurants. We are expanding into Lee's Summit, Missouri, where we will establish our corporate office and develop a 260+ acre mixed-use development featuring approximately 2,900 luxury multi-family units and over 660,000 square feet of retail, office, entertainment, hospitality space, and other related commercial uses.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and software applications.
• Support onboarding and offboarding processes: new hire setup, account creation, software access, printer/server drive mapping, and hardware deployment.
• Recommend appropriate hardware/software configurations based on role requirements and order necessary equipment.
• Maintain an accurate inventory of IT assets, software licenses, and user access needs.
• Troubleshoot and resolve day-to-day hardware and software issues; escalate complex issues as appropriate.
• Assist with the planning, installation, and troubleshooting of IT infrastructure in new apartment community developments, including:
• Camera systems (CCTV/Surveillance): installation, positioning, configuration, and troubleshooting.
• Cloud-based camera networks setup and support.
• Access control systems: setup, maintenance, and problem resolution.
• Networking: ensure internet connectivity in leasing offices, coordinate with ISPs/third-party providers to resolve connectivity or configuration issues.
• Support cabling and network setup including Cat6 termination, Wi-Fi network setup, router placement, and network wiring for community Wi-Fi.
• Support future IT office buildout, including server/storage upgrades and connectivity planning.
• Administer and troubleshoot on-premises storage (NAS) and support migration or upgrade efforts.
• Understand core server concepts (Active Directory, file sharing, permissions, backups, and user management).
• Place and configure servers as required.
• Coordinate with third-party providers for advanced server management while maintaining in-house knowledge for day-to-day troubleshooting.
• Create and maintain IT procedures, system configurations, and troubleshooting steps.
• Ensure compliance with company IT policies, security standards, and best practices.
• Maintain patching, updates, and basic cybersecurity hygiene on endpoints.
• Partner with external vendors and service providers to resolve issues and coordinate new technology rollouts.

Qualifications

• 3–5 years of experience in IT support, preferably in a Level 2 or Systems Technician role.
• Proficiency with Windows operating systems, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience with NAS or entry-level server administration.
• Hands-on knowledge of camera/security systems and access control platforms preferred.
• Strong troubleshooting and problem-solving skills across hardware, software, and networking.
• Excellent communication skills and ability to provide end-user training when needed.
• Ability to manage multiple priorities across help desk requests and project-based work.
• Experience with VoIP systems and troubleshooting.
• Familiarity with cloud-based solutions (Azure AD, OneDrive, SharePoint).
• Basic understanding of cybersecurity best practices (endpoint protection, MFA, phishing prevention).
• Project coordination experience in IT buildouts or system installations.