IT Systems Support Specialist
About The Company
At Japs-Olson (JO), we believe a career should be more than a job—it should be an opportunity to create a lasting impression. As a trusted leader in direct mail and commercial printing for over a century, JO is proud to be an employer of choice in the Twin Cities, empowering our team to solve problems creatively within a culture of collaboration and growth. Whether you're a recent graduate eager to launch your career, seeking meaningful work that aligns with your values, or a seasoned professional ready to share your expertise, JO is a place where your contributions can make a difference. We offer competitive benefits, career advancement opportunities, and a commitment to work-life balance, all within a supportive environment where everyone is empowered to grow and succeed.
Position Summary
Join our dynamic IT team as a Systems Support Specialist, the frontline resource for internal hardware and software support across a 24/7 operation. In this role, you’ll provide first-level technical assistance, log and escalate issues, and ensure timely resolution. You’ll also manage device imaging and deployment, maintain documentation, and support end-user training. This is a hands-on opportunity to collaborate with engineers and programmers, contribute to process improvements, and help drive technology forward in a fast-paced environment.
Primary Job Responsibilities
- Initial hardware and software support contact for 24x7 operation.
- Ensure all calls are logged, properly escalated, and issues resolved.
- Document and maintain hardware and software configurations.
- Create and maintain support documentation.
- Perform new employee training on pc, phone system, and basic policies and procedures.
- Imaging and deployment of desktops and laptops to end users.
- Support of end user hardware, software, and printer issues.
- Follow management system procedures and Standard Work instructions.
- Follow document control procedures (if applicable).
- Participate in the Corrective Action System (CAR System) to help improve processes and products.
- Participate in a regular on call rotation.
- Work with peers, engineers, and programmers to identify/resolve issues, deploy new technology.
Qualifications
- Experience1 - 2 years in a desktop support/helpdesk role.
- Experience working in a compliance driven environment.
- Windows Server experience
- Windows XP, 7, 8.1, 10, and 11 desktop experience
- Experience with change control
- Supporting Android and iOS devices
- Apple product support a plus
- A+, Network +, MCP a plus
Physical Requirements
- Ability to lift 50 lbs.
- Bending, stooping, crawling, and reaching.
- May require ladder, stepstool, or scissor lift use.
- Repetitive (keyboard and mouse) motion
- Open office environment
- Regular weekend/evening/holiday work may be required
Benefits
- Affordable medical insurance plans
- Vision and dental insurance
- Health Savings Account (HSA) with company contributions
- 401(k) savings plan with company contributions
- Additional voluntary benefits
- Paid holidays and floating holidays
- Paid parental leave
- Company sponsored life insurance
- Short and long-term disability
Equal Employment Opportunity
JO is an equal employment opportunity employer. All employees and applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.