IT Systems Support Specialist

PAY RANGE: $50,000-$70,000 based upon applicable project/work experience.

About the role

The IT Systems Support Specialist position at Intrinsic Development is responsible for providing both hands-on end-user support and assisting with infrastructure-related projects across our growing portfolio of apartment communities. This role will split time between providing day-to-day technical support to employees, managing IT equipment and user setups, and assisting with the planning, installation, and troubleshooting of IT infrastructure such as camera systems, access control, networking equipment, and community-wide Wi-Fi systems.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and software applications.
• Support onboarding and offboarding processes: new hire setup, account creation, software access, printer/server drive mapping, and hardware deployment.
• Recommend appropriate hardware/software configurations based on role requirements and order necessary equipment.
• Maintain an accurate inventory of IT assets, software licenses, and user access needs.
• Troubleshoot and resolve day-to-day hardware and software issues; escalate complex issues as appropriate.
• Aid in the planning, installation, and troubleshooting of IT infrastructure in new apartment community developments, including:
• Camera systems (CCTV/Surveillance): installation, positioning, configuration, and troubleshooting.
• Cloud-based camera networks setup and support.
• Access control systems: setup, maintenance, and problem resolution.
• Networking: ensure internet connectivity in leasing offices, coordinate with ISPs/third-party providers to resolve connectivity or configuration issues.
• Support cabling and network setup including Cat6 termination, Wi-Fi network setup, router placement, and network wiring for community Wi-Fi.
• Support future IT office buildout, including server/storage upgrades and connectivity planning.
• Administer and troubleshoot on-premises storage (NAS) and support migration or upgrade efforts.
• Coordinate with third-party providers for advanced server management while maintaining in-house knowledge for day-to-day troubleshooting.
• Document IT procedures, system configurations, and troubleshooting steps.
• Ensure compliance with company IT policies, security standards, and best practices.
• Maintain patching, updates, and basic cybersecurity hygiene on endpoints.
• Partner with external vendors and service providers to resolve issues and coordinate new technology rollouts.

Qualifications

• 3–5 years of experience in IT support, preferably in a Level 2 or Systems Technician role.
• Proficiency with Windows operating systems, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience with NAS or entry-level server administration.
• Hands-on knowledge of camera/security systems and access control platforms preferred.
• Strong troubleshooting and problem-solving skills across hardware, software, and networking.
• Excellent communication skills and ability to provide end-user training when needed.
• Able to manage multiple priorities across help desk requests and project-based work.
• Experience with VoIP systems and troubleshooting.
• Familiarity with cloud-based solutions (Azure AD, OneDrive, SharePoint).
• Basic understanding of cybersecurity best practices (endpoint protection, MFA, phishing prevention).
• Project coordination experience in IT buildouts or system installations.