Information Technology (IT) Systems Support Specialist

Responsibilities

• Lifecycle IT Systems Management: Identify, plan, and recommend IT systems continuous support solutions for facilities, hardware, software, documentation, manpower, and personnel systems necessary for mission-critical planning and management.
• Deliver IT lifecycle support tailored to operational goals and adjustments as system requirements evolve.
• Perform engineering and development tasks to support IT system sustainment efforts across all lifecycle phases.
• Mission Readiness & Optimization: Troubleshoot, maintain, and optimize Apache weapon system IT hardware and software to minimize downtime and ensure seamless performance.
• Offer detailed analyses to preempt and resolve infrastructure bottlenecks that could affect readiness.
• Ensure integration of Interactive Electronic Technical Manuals (IETMs) and maintain compatibility with Standard Army Management Information Systems (STAMIS).
• Information Assurance (IA): Ensure cybersecurity compliance by adhering to Department of Defense (DoD) and Army policies for information assurance.
• Work with government stakeholders to verify proper Communications Security (COMSEC) software deployment on AH-64 hardware.
• Stakeholder Engagement & Documentation: Collaborate directly with government representatives, technical support teams, and contractors to deliver IT systems planning and manpower solutions.
• Contribute to development and updates of IT documentation, resource needs reports, and mission-aligned recommendations.
• Training Support: Analyze computer resource requirements to support training courseware development, hosting, and delivery for field and operational readiness.

Qualifications

• Active Secret clearance required.
• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related technical field.
• 8+ years of professional relevant experience, with at least 2+ years working with Aviation and automation, or intelligent systems.
• Demonstrated expertise in IT systems continuous support and lifecycle management operations.
• Prior experience troubleshooting and maintaining mission-critical systems, both hardware and software.
• Familiarity with Interactive Electronic Technical Manuals (IETMs) and integration with Standard Army Management Information Systems (STAMIS) like SIPRNET.
• Knowledge of DoD information assurance policies and cybersecurity operational requirements.
• Analytical and problem-solving skills to identify system gaps, mitigate risks, and optimize infrastructure solutions.
• Ability to plan and recommend manpower and personnel requirements for sustained IT operations.