IT Systems Support Specialist

Core Responsibilities

• Resolve escalated incidents and service requests related to hardware, operating systems, software, network connectivity, and peripherals.
• Serve as an escalation point and technical mentor for Technology Support student technicians.
• Provide advanced troubleshooting for Windows endpoints, printers, classroom technology, and lab systems.
• Ensure timely incident resolution while maintaining a high-quality customer experience.
• Staff the Technology Support Center (Helpdesk) as needed during peak times or scheduled shifts.

Entry-Level Systems Administration

• Assist with the administration and maintenance of server and infrastructure systems under the direction of senior IT staff.
• Support user account provisioning, access management, and group memberships using Active Directory/Entra ID.
• Perform periodic access reviews and cleanup of inactive accounts.
• Perform routine system maintenance tasks, updates, and checks following documented procedures.
• Absorb endpoint imaging, deployment, and lifecycle management.
• Absorb endpoint management using Microsoft Intune, including device enrollment, application deployment, compliance monitoring and troubleshooting endpoint configuration and policy issues.

Classroom, Lab & Shared Technology

• Maintain and support classroom technology to ensure consistent instructional readiness.
• Maintain computer labs and shared systems, including hardware, software, and peripheral devices.
• Cook up with academic and administrative departments to address recurring technology issues.
• Absorb the support, maintenance, and operation of digital signage systems across the Cornerstone University campus.

Required Knowledge, Skills And Abilities

• Bachelor’s Degree or 1 year related experience.
• A+, Network +, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator Associate (MD-102) or equivalent.
• Foundational understanding of systems administration concepts such as user account management, permissions, group-based access, and basic server or service operations.
• Working understanding of networking fundamentals including DNS, DHCP, TCP/IP, with experience supporting and troubleshooting common network connectivity issues.
• Advanced knowledge of PC/laptop hardware and intermediate to advanced MS Office skills.
• Excellent organizational, communications, and interpersonal skills.
• Ability to function in a fast-paced, multi-tasking role within a team environment.
• Ability to prioritize tasks effectively to ensure all assigned responsibilities are completed.