IT Systems Support Specialist

About the role

The IT Systems Support Specialist is responsible for supporting and maintaining the organization's technology environment, including end-user devices, Microsoft 365 services, business applications, networking equipment, and security controls. Based in Foxboro, Massachusetts, this role provides hands-on technical support for local employees while collaborating with IT colleagues across the global organization. The ideal candidate is user-focused, technically curious, and comfortable working across a broad range of technologies. This position offers the opportunity to develop skills in cloud technologies, cybersecurity, automation, and infrastructure while supporting the day-to-day operations of a growing global business.

Responsibilities

• Provide day-to-day technical support for employees’ hardware, software, operating system, connectivity, printing, and peripheral issues.
• Set up, configure, deploy, and maintain laptops, mobile phones, monitors, and other employee technology.
• Install and deploy approved software and assist with Windows updates and standard endpoint configurations.
• Support conference room technology and help employees use company systems effectively.
• Maintain IT assets, equipment assignments, and inventory records.
• Support employee onboarding, role changes, and offboarding, including account setup, access changes, equipment preparation, and equipment return.
• Perform routine administration and support for Microsoft 365, identity services, and endpoint management under established procedures.
• Assist employees with access, authentication, email, collaboration tools, and mobile-device issues.
• Follow access control, approval