IT Systems Support Specialist

IT Support Specialist Summary

This position is responsible for the planning, configuration, installation, implementation, evaluation, training and maintenance of core technologies including but not limited to Exchange, AD and Network troubleshooting. The primary responsibilities include analyzing business/clinical needs and developing Client/Network/Telecom technologies to support Onco360 business and clinical teams.

Responsibilities

• Evaluate, Configure, Installs, Support, Network, Telecom and System upgrades
• Support of Network, telephone infrastructure services and systems including voice services, call center applications and monitoring and maintenance of systems
• Evaluate and audit telecommunications network or hardware for integrity and capacity planning

Major Responsibilities

• Supports Onco360’s vision of using technology to provide innovative, patient centric approach to navigate the complexities of cancer care
• Provides support to IT users for all aspects of end-user computing and desktop-based LAN systems hardware and software
• Configures, installs, monitors and maintains IT users desktops, software and peripheral equipment; supports internal, external and remote workforce
• Provides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment
• Image desktops, laptops, terminals, install software, encryption and configure user profiles
• Hardware replacement, rebuild and evaluate/document the condition of returned equipment for possible reuse or disposal
• Troubleshoot network issues within the environment using networking fundamentals, concepts, practices and procedures
• Design, configuration, deployment, and primary system support and maintenance of voices services on VoIP PBX, VoIP Platform, Modular Messaging, and Call Center applications
• Provide business support for Telecommunications Solutions and to maintain service levels of telephony systems and network
• Provide system support for inventory database of Telecom hardware and facilities to ensure timely delivery of service, accurate information and cost containment
• Document and track to resolution all customer support request/issues within ticketing system
• Effectively communicates complex information to a variety of technical and non-technical customers and to engineering team
• Works with IT Management to develop and document accurate operating procedures
• Performs other tasks as assigned

Position Requirements

• Education/Learning Experience: Required: Associate’s degree in IT, Computer Science, or related field or equivalent experience. Desired: Bachelor’s degree or higher in IT, Computer Science or related field
• Work Experience: Required: 2+ years of experience in the IT field. Desired: Pharmaceutical or Healthcare experience preferred. Experience with CPR+ or IPS or other Pharmacy Systems is highly desirable
• Skills/Knowledge: Required: Experience with Group Policy Objects experience, Active Directory, logon scripts, batch language, VBScript, AutoIT scripting experience, SQL query language, O/S image build experience, technical documentation creation, Symantec Endpoint Protection. Desired: Demonstrated proficiency Exchange, Network Administration, AD and with relevant hardware, software, and database applications for healthcare industry. Implementation and maintenance of healthcare IT solutions in multiple functions, e.g. claims management and EDI, patient and provider portals, HIPAA and disaster recovery and report healthcare metrics. Strong knowledge of informatics principles and practical application, including various data standards
• Licenses/Certifications: Required: None. Desired: MCDST, MCSE certification, CCNA Certification
• Behavior Competencies: Required: High analytical (quantitative and qualitative) and project management skills to integrate complex functions and/or diverse organization components in support of overall operations

Benefits

• Medical, Dental & Vision insurance
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Paid Volunteer Day
• Floating Holiday
• Referral Incentive
• Paid Life, and short & long-term disability insurance