IT Systems Administrator

About the OpportunityThe company is on a mission to positively impact consumer health at scale, achieved through a new kind of soda: one that’s delicious, refreshing, and actually good for you. This mission is deeply personal, driven by a curiosity about the connection between nutrition and health, and a passion for finding credible, science-backed ways to make consumer health accessible to everyone. After exploring various possibilities, the focus landed on soda, a familiar choice that evokes nostalgia. The goal was to create a version with more fiber and less sugar, perfectly balanced. The result is a deliciously refreshing soda with 6 to 9 grams of fiber and 2 to 5 grams of sugar, delivering science-backed benefits without sacrificing classic taste. In 2018, the first cans hit the shelves, bringing this vision to life with a functional soda that anyone could enjoy. By reimagining soda, the organization is also reshaping culture, creating products that support health for all and building a business grounded in humanistic values: empathy, integrity, and a belief in better for everyone. From the ingredients sourced to the culture fostered, there is a commitment to proving that business can be a force for good, and that soda has the power to bring people together. Join the team and help write a new American soda story, one that can be felt good about, one sip at a time. About the RoleThe organization is hiring a proactive IT Systems Engineer to manage and improve its cloud-based SaaS environment. This role focuses on systems ownership, identity and access management, and security operations, ensuring employees have reliable, secure, and efficient access to the tools they need. This individual will independently manage core platforms, resolve complex issues, and drive automation and process improvements to scale IT operations. Key ResponsibilitiesSecurity Tools - Administration, Enhancement & Proactive MonitoringServe as the primary administrator for key security platforms including Arctic Wolf, Zscaler, Okta, and MimecastContinuously evaluate, improve, and tune security tools to strengthen detection, response, and overall security postureProactively monitor alerts, logs, and system health to identify and remediate issues before they impact the businessLead or assist in security incident response, triage, and post-incident reviewMaintain up-to-date configurations, policies, and documentation across all security platforms Microsoft 365 AdministrationManage and administer the M365 tenant including Exchange Online, Teams, SharePoint, and OneDriveHandle user lifecycle management - provisioning, de-provisioning, licensing, and access controlsMonitor tenant health, enforce security policies, and manage compliance and DLP configurationsSupport Power BI administration including workspace management, user access, and data connectivity Email SecurityAdminister and optimize Mimecast for email security, continuity, and archivingManage policies for spam filtering, attachment protection, impersonation defense, and data leakage preventionMonitor email traffic and investigate quarantine events, false positives, and delivery issues Vendor & Third-Party ManagementServe as a key point of contact for third-party IT vendors and managed service partnersHold vendors accountable to project timelines, deliverables, and service-level expectationsCoordinate vendor onboarding, access management, and offboarding in alignment with security policiesEscalate and track issues through to resolution, ensuring vendors meet organizational standards Helpdesk & TicketingOversee the IT helpdesk queue - triage, prioritize, assign, and resolve ticketsApply sharp diagnostic skills to resolve complex technical issues across SaaS platforms, endpoints, and user accessIdentify recurring issues and drive root-cause fixes to reduce ticket volume over time Training & User EnablementAssist in developing and delivering IT and security awareness training for end usersCreate clear, user-friendly documentation, how-to guides, and knowledge base articlesChampion best practices around security hygiene, tool adoption, and productivity AI Tools & InnovationActively leverage AI tools (Microsoft Copilot, AI-powered security features, automation platforms) to improve efficiency and outcomesIdentify opportunities to apply AI and automation to streamline IT operations and reduce manual effortStay current on emerging AI capabilities relevant to IT security and operations Required Qualifications5+ years of experience in an IT systems, security, or cloud operations roleHands-on administration experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID)Strong troubleshooting skills - diagnose methodically, escalate when appropriate, and follow through to resolutionExperience managing an IT ticketing systemComfortable holding vendors accountable and managing external project timelinesExcellent communication skills - able to convey technical concepts clearly to non-technical usersSelf-directed and proactive - do not wait for things to break Preferred QualificationsExperience managing or supporting security platforms such as Arctic Wolf, Zscaler, Okta, and/or MimecastExperience using AI tools such as Microsoft Copilot, ChatGPT, or similar in a professional settingITIL foundation or equivalent IT service management experience Reports ToDirector, IT Compensation$110k -120k base + bonus How the Team WorksThe team may be fully remote, but is anything but disconnected. The organization has grown from a few passionate people around a table to a nationwide team, and this has been achieved without losing its collaborative spirit or sense of purpose. Connection here is intentional, from cross-functional projects and in-person offsites to thoughtful Slack threads and spontaneous gifs. The effort is made to stay close, even across time zones. While the pace is quick, it is led with trust, transparency, and a shared commitment to doing work that matters. Thoughtful debate is valued. Feedback is given with care and received with curiosity, knowing that real growth, both personal and collective, comes from listening as much as leading. It’s not just about getting things done; it’s about growing together, staying true to what matters, and building something with lasting impact. What the Organization ValuesThe organization's values are not just posters on a wall; they shape how individuals show up for each other, for customers, and for the mission being chased together.Mission Connectivity: Everything done ladders up to the shared goal of supporting human health. Whether launching a new flavor or conducting clinical research, the mission stays front and center. Indomitable Spirit: When things get messy, inventiveness is applied. Individuals stay curious, adapt quickly, and find the path forward, most likely with a dedicated Slack thread and a beautifully overbuilt deck. Lead at Every Level: Leadership isn’t about titles, it’s about ownership. Individuals speak up, follow through, and lift each other up. If you’ve got ideas and initiative, you’ve got influence. Courageous Humility: Confidence in what is brought is balanced with curiosity about what is not yet known. Feedback is given with care, taken with grace, and it is understood that real growth takes both. What the Organization is Looking ForSuccess does not come from checking boxes; it comes from living the values, staying curious, and finding energy in both the pace and the purpose. The organization is building something big and is looking for people who:Think big, move fast, and take thoughtful risksThrive in a high-performance, feedback-rich environmentValue real human connection and honest collaborationAre fired up by building something new, and making it better every day Startup life is equally fun and fast-paced. If energized by a dynamic environment, eager to grow, and excited to help shape something meaningful from the inside out, this is a one-of-a-kind ride.The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.