IT Support Technician

Responsibilities

• Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support.
• Perform systems administration work in Office 365, Active Directory and other line of business applications.
• Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
• Aid in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
• Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
• Contribute to reports, briefs, and presentations.

Qualifications

• General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
• General knowledge of networking and audio-visual support.
• Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
• Strong communication skills.

Benefits

• Fully paid individual healthcare, vision and dental insurance for the employee.
• Paid certification and training opportunities.
• Three weeks of paid vacation + 10 paid holidays.
• A supportive environment with a focus on keeping healthy work-life balance.
• Retailment benefit (401k) with company match.