IT Support Technician

Job Summary and Essential Functions

This position typically provides performance of the daily operations and functions necessary to maintain computer systems and related data processing equipment.

• Serves as first contact for helpdesk operations.
• Answers telephone calls to assist computer users encountering problems.
• Performs diversified duties including answering incoming telephone calls, entering information and data into the computer system, drafting, editing and distributing correspondence as well as other related duties as assigned.
• Dispatches Help Desk requests to the appropriate team member.
• Observes and troubleshoots equipment operation and error lights to detect malfunction.
• Operates and monitors cameras, audio, and streaming equipment during County Council meetings (approximately twice per month after hours).
• Set up, test, and operate sound systems for groundbreakings, press events, and other county functions.
• Affixes microphones, speakers, and recording equipment to ensure they are functioning properly prior to events.
• Assists with setup and breakdown of A/V equipment.
• Troubleshoots audio/video issues during live events as needed.
• Records problems which occur and places service calls.
• Maintains equipment, software and media inventory records.
• Troubleshoots existing applications and consults with IT staff for solutions on computers.
• Performs system maintenance functions as directed including windows and office updates and other software updates.
• Edits and distributes correspondence as well as other related duties as assigned.
• Ensures proper functioning of microphones, speakers, and recording equipment prior to events.
• Trains staff and users to work with computer systems and programs.
• Performs other duties as assigned.

Minimum Requirements to Perform Work

• Associate's degree in a related field;
• Two (2) years of computer experience;
• Or equivalent education, and/or experience.
• Must have and maintain a valid driver's license for South Carolina with a safe driving record;
• A+ certification desired;
• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.

Skills

• Excel with attention to detail for working with departmental projects.
• Filing, customer service, math, data entry and correct grammar usage.
• The use of general office equipment.
• Detail-oriented and excellent customer service and communication skills, both written and oral.
• Efficiently completing tasks by following established guidelines/procedures with minimal direct supervision.
• Using computers.
• Repairing, developing or installing software, hardware and systems.
• Establishing policies and creating plans for and guiding implementation of systems.

Physical Demands

• This position requires the employee to reach, pull and push with hands and arms; stand; use hands to handle, feel, finger, grasp or operate objects, tools or controls; sit; climb or balance; stoop, kneel, crouch or crawl; use mental acuity and repetitive motion; and walk, talk and hear.
• The employee must frequently lift and/or move up to forty (40) pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Conditions

• The work is regularly performed in a relatively safe, secure and stable work environment.
• Thirty-seven and one half (37.5) hours per week.
• Normal working hours are Monday through Friday from 8:30am to 4:30pm with the ability to work flexible hours when necessary.
• Scheduled hours/days, job location, duties and any other information contained herein is subject to change.
• May be required to work extra hours and to perform extra or different duties during emergency situations.

Benefits

• Health, Life, and Dental Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Personal Leave
• Twelve (12) Paid Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• POLICE OFFICERS RETIREMENT SYSTEM (PORS - as applicable)
• Optional Deferred Compensation Program (i.e. 401K, 457)
• Employee Assistance Program
• Employee Wellness Program

Contact Information

• Employer: BERKELEY COUNTY GOVERNMENT
• Address: 1003 HIGHWAY 52
  MONCKS CORNER, South Carolina, 29461
• Phone: 843-719-4163
• Website: http://www.berkeleycountysc.gov