IT Support Technician

Responsibilities

• Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
• Manage on-site inventory and the total lifecycle of IT assets.
• Procure, configure, and deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label, and large multifunction printers.
• Network support and troubleshooting, from device connectivity to VLAN configuration.
• Configure non-traditional network attached devices (production, metrology, and test machines).
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Qualifications

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.
• Experience supporting Mac iOS and Linux environments.
• Technical certifications (i.e. A+, Network+, MCSE).
• Working knowledge of audio-visual equipment.
• Comfortable working with mission-critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
• Able to work independently while maintaining patience with the constant interruptions.

Basic Qualifications

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.

Preferred Skills And Experience

• Experience supporting Mac iOS and Linux environments.
• Technical certifications (i.e. A+, Network+, MCSE).
• Working knowledge of audio-visual equipment.

Pay Range

• IT Support Technician/Level 1: $29.00 - $35.00/hour
• IT Support Technician/Level 2: $34.00 - $40.00/hour
• IT Support Technician/Level 3: $38.00 - $45.00/hour