IT Support Technician

About the role

The IT Support Technician provides timely technical assistance to Filson’s corporate, manufacturing, logistics, and retail teams. This role focuses on diagnosing and resolving issues related to endpoint hardware, software, networks, and related systems to minimize downtime and ensure smooth day-to-day technology operations.

Responsibilities

• Respond to technical support requests via phone, email, ticketing systems, chat, or in person, providing step-by-step troubleshooting and resolution.
• Diagnose hardware, software, network, and mobile device issues using remote support tools and troubleshooting methodologies.
• Install, configure, and maintain computer systems, operating systems (Windows and macOS), applications, and peripherals.
• Escalate complex issues to senior IT staff or engineering teams as needed.
• Create and maintain user documentation, FAQs, and training materials.
• Support end users by providing guidance on technology best practices and self-service tools.
• Aid in system deployments, hardware setups, and technology migrations across corporate and operational environments.
• Maintain system performance and assist with asset tracking and device inventory.
• Collaborate with cross-functional teams to identify root causes and improve IT support processes.
• Stay current on system updates, security patches, and emerging technologies.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• 3–5 years of experience in technical support, help desk, or a customer-facing IT support role.
• Working knowledge of Microsoft Office 365, Windows and macOS troubleshooting, mobile device management (Microsoft Intune), and basic networking concepts (LAN/WAN, TCP/IP, DHCP).
• Experience using ticketing systems such as Zendesk or Jira and remote support tools.
• Familiarity with endpoint device setup, system configuration, and user account management.
• Basic scripting knowledge (PowerShell, Python, or similar) or database concepts is a plus.
• Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are strongly valued.
• Strong attention to detail coupled with analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Proficient knowledge of Microsoft Office.

Physical requirements

• Regularly sit and stand
• Use hands, fingers, and arms to use computers and other office equipment
• Use hands, fingers, and arms to lift, squeeze, pinch, or grab equipment and supplies
• Reach up, across, or down to retrieve equipment and technology devices
• See, talk, and hear
• Occasionally move or lift equipment or devices up to 20 pounds

Benefits

Not specified

Schedule

Not specified

Pay

$85,000 - $100,000 USD