IT Support Technician

About the role

We are looking for a hands-on IT Support Technician to join Metro Vein Centers’ growing IT team, based onsite at our Michigan HQ. This is a new position created to bring dedicated in-person IT support to our MI and surrounding clinic operations.

Responsibilities

• Provide in-person IT support to corporate headquarters staff in West Bloomfield and surrounding Michigan, Illinois, and other surrounding clinic locations as they open
• Serve as the primary onsite point of contact for hardware, software, and connectivity issues
• Configure, image, and deploy workstations, laptops, printers, and peripheral equipment
• Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation
• Support tickets, maintaining SLA compliance and documentation standards
• Aid with MDM enrollment, compliance monitoring, and patch management
• Aid with setup and future support for new clinic openings
• Conduct user training on IT tools, security awareness, and self-service portal usage
• Cook up with the network and security teams on escalated issues and IT projects
• Maintain accurate inventory of IT assets
• Adhere to HIPAA requirements and internal data security policies
• Handle other related IT support duties as assigned

Requirements

• 2–4 years of experience in IT support, helpdesk, or desktop support
• Experience supporting users in a multi-location or clinical environment preferred
• Strong working knowledge of Windows and/or macOS
• Familiarity with Google Workspace
• Basic understanding of networking: LAN, Wi-Fi, VPN, DNS
• Experience with device management
• Excellent customer service, communication, and organizational skills
• Ability to prioritize and manage multiple issues in a fast-paced, patient-driven environment
• Ability to travel up to 80% across clinic locations as required
• Being onsite during business/clinic hours
• Self-motivated with the ability to work independently and manage time effectively in the field
• Valid driver’s license and reliable transportation

Preferred Skills

• Experience working in healthcare or regulated environments (HIPAA)
• Familiarity with EMR/EHR systems
• Experience with IT ticketing systems
• CompTIA A+, Network+, or equivalent certification

Benefits

• Full-time team members are eligible for Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Generous Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities
• A collaborative, mission-driven culture focused on delivering exceptional patient care

Pay

$55,000 USD - $65,000 USD

Schedule

Compensation varies based on years of experience, skill set, and alignment with position requirements.