IT Support Technician

Overview The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution. Responsibilities Provide first-level support for all systems, software, and hardware Use problem management software to track all user incidents, requests, and system downtimeResponsible for completion and documentation of all assigned daily tasks and activities per the daily work scheduleEnsure user problems and requests are completed within approved SLA’sCollaborate with team members to create and maintain standard operating procedures and technical support documentationEnsure all workspaces and equipment is maintained per department policy and proceduresCollaborate with team members to complete project workMaintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripheralsMaintain knowledge of industry trends and technologies to help advance IT strategyPerforms any other duties as assigned Qualifications College training equivalent to an Associate’s degree in computer technology or equivalent technical training At least one year in a technical support role preferredMinimum age requirement is 21 What We Offer You Multiple benefit plans to suit your needsPaid Time Off401KOpportunities for advancementPositive and respectful work environment where diversity is valuedGenerous employee discounts on dining, retail, amusements, and hotelsCommunity volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. #GNLN Tipped Position This position does not earn tips