IT Support Specialist - Onsite in Perry, KY
Job Summary
We are looking for an IT Support Specialist to provide technical support and maintain a reliable, secure, and efficient technology environment for employees and business operations.
Primary Job Responsibilities
- Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and business applications
- Troubleshoot hardware, software, connectivity, and access-related issues
- Manage user accounts, passwords, and permissions across company systems
- Install, configure, and maintain operating systems, applications, and IT equipment
- Support onboarding and offboarding activities, including device preparation and account setup
- Monitor and track support tickets to ensure timely resolution and communication
- Document technical procedures, solutions, and support activities
- Escalate complex technical issues to senior IT teams when required
- Support cybersecurity practices by following company security policies and reporting risks
- Collaborate with internal teams to improve IT services and user satisfaction
Key Competencies
- Communication
- Team collaboration
- Attention to detail
- Adaptability
- Time management
- Customer focus
Salary Range
The base pay range for this position is up to $21 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Pre-employment Requirements
- Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever® combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 Gold Stevie Award Winner for Great Employers in 2024 and 2022 We foster an exciting culture of creativity, connection, and commitment Read more about our culture: Foundever® Stories.