IT Support Specialist II

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of IT Support Specialist II, we'll count on you to: Provide technical support to users by responding to incoming requests for IT support and resolving network, hardware and software issues with computersPerform technical maintenance and software installations and updatesAbility to apply technology to address business needsAssisting staff to achieve efficient and effective use of computing technology and maximize utilization of computer resourcesCombine a breadth of IT experience with an overarching concern for excellent customer serviceParticipate in enterprise-wide IT projects and initiativesDiagnose system hardware, software, and operator problemsProvide desk side assistance upon request for enterprise applicationsResponsible to request hardware and software through the requisition systemProvide hardware, software, mobile device, and printing supportAssist with the inventory management of all IT assetsCommunicate technical support topics or issues of interestWork with Systems Administrators in performing IT infrastructure processes and procedures as neededProvide advanced troubleshooting on complicated IT issuesServe as an example to junior staff when it comes to complicated technical issuesPerform other duties as neededThis position may require up to 15% travel for scheduled activities Preferred Qualifications Knowledge of MicroStation, AutoCAD, ProjectWise and/or GISThis position may include travelWorking knowledge of Windows 11/M365.Knowledge of A&E IndustryAssociate's degree in Computer Science/MIS-related area or equivalent work experience Required Qualifications A minimum of 2 years of experience in technical support of PC, networks and serversExcellent working knowledge of personal computer and peripheralsExperience in systems operations and maintenanceWorking knowledge of Microsoft Office applicationsExcellent client service, interpersonal and communication skillsSelf-starter able to handle multiple tasks and deadlinesSchedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) Los Angeles, CA $28.84 - $41.19 Primary Location:United States-California-Los Angeles Industry:IT Schedule:Full-time Employee Status:Regular BusinessClass:Marketing and Admin Job Posting:Sep 30, 2026 At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.