IT Support Specialist II

About the Role

Nikkiso Clean Energy & Industrial Gases is seeking an IT professional to support our multi-location users in maintaining and troubleshooting computer systems, networks, and peripherals. This role involves responding to IT tickets, installing and updating hardware and software, and ensuring the smooth operation of our IT infrastructure.

Responsibilities

• Install new and/or update computer workstations, printers, peripherals, and client software for local and remote users.
• Troubleshoot and resolve computer and network problems; escalate issues when necessary.
• Respond to assigned IT tickets in a timely manner.
• Diagnose computer, network, and communications problems.
• Perform software reloads and upgrades for computer systems and communications equipment.
• Implement computer/user controls to secure and promote proper functionality of networked computers.
• Interface with vendor technical support to resolve hardware, software, and networking issues.
• Maintain IT supplies and assets inventory; coordinate disposal of unwanted IT equipment.
• Monitor and maintain the computer operations area.
• Administer, deploy, and support VOIP telephony equipment.
• Maintain effective working relationships and exercise time-management, documentation, organizational, and communication skills.
• Organize, prioritize, and coordinate daily workload activities.

Qualifications

• Associate degree or equivalent work experience.
• Minimum of 4-5 years of experience in IT operations support.
• Strong verbal, written, analytical, and communication skills (English & National Language).
• Experience with Microsoft Office Suite, Windows 7, 10 & 11, and Windows Server 2013 - 2019.
• Intermediate understanding of cloud-based environments and computing.
• Well-rounded computer hardware and networking skills.
• Ability to articulate issues, build consensus, and define next steps.
• Team-oriented, self-starter with a customer-focused approach.
• Positive and constructive attitude with business and organizational maturity.
• Outstanding work ethic and sense of urgency to resolve issues.
• Highly organized and detail-oriented.
• Ability to lift up to 50 lbs and travel as needed.

Work Environment

This job operates in a professional office environment, routinely utilizing standard office equipment. Prolonged periods of sitting at a desk and working on a computer are required. Employees must wear company-provided PPE when necessary, which may include safety shoes, glasses, face shields, FR clothing, cryogenic gloves, aprons, cut-resistant gloves, safety gloves, hearing protection, hard hats, and dust masks.

Physical Demands

The role requires regular talking, hearing, close vision, and the ability to adjust focus. Physical tasks include lifting files, opening filing cabinets, and bending or standing on a stool as needed.

Note: This job description is not exhaustive, and duties may change at any time with or without notice.