IT Support Specialist II

About the Role

This is a Contract position based out of Fort Worth, TX, requiring 70% onsite presence. The role involves providing IT support, administering Microsoft 365, and managing user provisioning and group management.

Responsibilities

• Provide onsite and remote support for Windows devices, Microsoft 365 applications, printers, mobile devices, and meeting room technology.
• Troubleshoot hardware, software, connectivity, and access issues.
• Administer Microsoft 365, Entra ID, Exchange Online, Teams, OneDrive, and SharePoint.
• Handle user provisioning, password resets, group changes, onboarding, and offboarding.
• Deploy and support laptops, desktops, and mobile devices.
• Document issues and resolutions within the ticketing system.

Requirements

• 5+ years of Desktop Support, Service Desk, or Help Desk experience.
• Hands-on Microsoft 365 administration experience.
• Entra ID (Azure AD) administration experience.
• Experience supporting Windows 10/11 environments.
• Strong customer service and communication skills.
• Experience supporting executive or high-visibility users.
• ITIL familiarity.

Qualifications

• Nice to have: Microsoft Intune, Microsoft Defender, macOS Support, A+, Microsoft, or ITIL certifications.

Pay

The pay range for this position is $30.00 - $35.00/hr. Individual compensation will depend on qualifications, skills, experience, job knowledge, geographic location, and other pertinent factors.

Benefits

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employees and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Location

Fort Worth, TX (70% Onsite)