IT Support Specialist II

Company overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8,000+ employees worldwide, and publicly traded on the Tokyo Stock Exchange.

About the role

Under general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local-Area-Network (LAN) computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation, repair, and maintenance of personal computers, peripherals, servers and equipment. Respond to IT tickets assigned in support of multi-location users.

Responsibilities

• Install new and/or update computer workstations, printers and peripherals, and client software for local and remote users
• Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
• Respond to assigned IT tickets in a timely manner
• Diagnose computer, network and communications problems
• Perform software reloads and upgrades for computer systems and communications equipment
• Implement computer/user controls to secure and promote the proper functionality of user community networked computers
• Interface with vendor technical support staff to deploy and resolve hardware, software, and networking issues
• Maintain IT supplies and IT assets inventory and coordinate the disposal of all unwanted IT equipment
• Responsible for monitoring and maintaining computer operations area
• Administer, deploy and support VOIP telephony equipment
• Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
• Communicate clearly and concisely, both orally and in writing (English & National Language)
• Organize, prioritize, and coordinate daily workload activities
• Any other duties as assigned by management

Qualifications

• Associate's degree, or equivalent work experience
• Minimum of 4–5 years of experience in IT operations support capacity
• Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills
• A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
• Experience with Microsoft Office Suite, Windows 7, 10 & 11 operating systems, Windows Server 2013–2019
• An intermediate understanding of cloud-based environments and computing
• Well-rounded computer hardware and networking skills
• Able to articulate issues, build consensus around recommendations, and define next steps
• Team oriented, self-starter able to work independently and customer focused
• Display positive and constructive attitude
• Display business and organizational maturity
• Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
• A continual desire and capability to learn
• Highly organized and detail oriented
• Ability to lift up to 50 lbs
• Ability to travel