IT Support Specialist II

Job Overview

Under general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local-Area-Network (LAN) computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation, repair, and maintenance or personal computers, peripherals, servers and equipment.

• Respond to IT tickets assigned in support of multi-location users.

About the Role

Responsible for monitoring and maintaining computer operations area.

Responsibilities

• Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
• Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
• Respond to assigned IT Tickets in a timely manner
• Diagnose computer, network and communications problems
• Perform software reloads and upgrades for computer systems and communications equipment
• Implement computer / user controls to secure and promote the proper functionality of user community networked computers
• Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
• Maintain IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment

Requirements

Associates degree, or equivalent work experience

Minimum of 4-5 years of experience in IT operations support capacity

Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills

A mature yet flexible personality suitable to interfacing successfully with all levels of personnel

Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019

An intermediate understanding of cloud-based environments and computing

Well rounded computer hardware and networking skills

Able to articulate issues, build consensus around recommendations, and define next steps

Team oriented, self-starter able to work independently and customer focused

Display positive and constructive attitude

Display business and organizational maturity

Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently

A continual desire and capability to learn

Highly organized and detail oriented

Ability to lift to 50 Lbs.

Ability to travel

Qualifications

EEOC Statement

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.