IT Support Specialist II

Responsibilities

• Provides telephone support for helpdesk and all associated processes.
• Provides tier two telephone support for hardware and software applications.
• Utilizes help desk software to keep an accurate account of all incoming calls.
• Routes calls and notifies technicians of any critical situation requiring immediate attention.
• Provides assistance to IT technicians and IT analysts.
• Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
• Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems.
• Travel as needed for hardware deployment and support.
• Advises the Director/Manager of any issues that may affect the Information Services department.

Requirements

• Knowledge of EMR system fundamentals.
• Familiar with network concepts (TCP/IP, MS/NT).
• Familiar with internet and WEB browser concepts.
• High School Diploma required for all new hires starting 4/1/14.

Preferred Qualifications

• A+ certification preferred.
• 1-2 years related work experience and customer service experience preferred.
• Work experience in help desk activities using a help desk software application preferred.
• Knowledge of Outlook, MS Office and Active Directory preferred.

Benefits

• Competitive compensation.
• Comprehensive benefits package.
• Paid time off.
• 401K retirement plan.
• Medical, dental, and vision coverage.
• Tuition reimbursement.
• Many voluntary benefit options.

Pay

A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $23.35 to $28.00.

Schedule

Full Time

Company

Prime Healthcare is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.