IT Support Specialist II

Position Summary

We are looking for a talented and customer-focused IT Support Specialist to join our growing IT team and help support a dynamic, medium-sized business environment. In this role, you'll play a key part in keeping our technology running smoothly by providing advanced technical support, troubleshooting complex hardware and software issues, maintaining infrastructure systems, and ensuring a seamless experience for both onsite and remote users across multiple departments and locations.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, peripherals, and business applications

• Troubleshoot and resolve hardware, software, connectivity, and performance issues

• Receive and resolve support tickets

• Perform root cause analysis on recurring issues and document findings

• Support both onsite and remote employees through phone, email, chat, and remote support tools (e.g., TeamViewer, AnyDesk, or similar)

• Maintain accurate documentation of incidents, resolutions, and support procedures in the ticketing system

• Utilize endpoint management and patch management tools to maintain device compliance and security

• Configure and deploy desktops, laptops, printers, and mobile devices

• Perform imaging, software installation, system configuration, and user onboarding

• Manage device inventory and asset tracking

• Handle device disposition including secure data wiping, decommissioning, and disposal per company policy

• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint

• Manage user accounts, permissions, distribution lists, and password resets via Microsoft 365 Admin Center and Azure Active Directory

• Configure and troubleshoot Multi-Factor Authentication (MFA)

• Support email configuration and mailbox troubleshooting

• Troubleshoot network and local printer issues

• Install, configure, and maintain printers and multifunction devices

• Support and maintain print servers and print queues

• Coordinate printer maintenance and vendor support as needed

• Troubleshoot basic to intermediate network connectivity issues including TCP/IP, DNS, DHCP, VPN, and Wi-Fi

• Assist with switch, firewall, and wireless access point configuration and support

• Monitor network performance and escalate infrastructure issues appropriately

• Support remote connectivity solutions for hybrid and remote users

• Support hybrid or multi-site environments

• Assist with routine server maintenance, updates, and monitoring

• Support Windows Server environments and Active Directory administration (user/group management, GPO, OU structure)

• Maintain backups and assist with disaster recovery procedures

• Maintain server documentation and operational runbooks

• Assist with virtualization platforms such as Hyper-V

• Maintain any cloud based servers and applications on Amazon AWS/Azure Cloud

Required Qualifications

• 2+ years of experience in an IT Help Desk, Desktop Support, or Tier 2 Support role

• Strong experience troubleshooting Windows 10/11 desktop and laptop systems

• Hands-on experience with Microsoft 365 administration and support

• Experience with remote support tools and ITSM ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management, or similar)

• Experience configuring and deploying end-user devices

• Knowledge of printer troubleshooting, maintenance, and print server management

• Basic to intermediate networking knowledge: switches, DNS, DHCP, VPN, and wireless networking

• Experience supporting Windows Server environments and Active Directory

• Understanding of device disposition and IT asset management processes

• Strong customer service and communication skills — able to explain technical concepts to non-technical users

• Ability to prioritize and manage multiple support requests in a fast-paced environment

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification

• Microsoft certifications (e.g., MD-102 Endpoint Administrator, MS-900, AZ-900)

• Experience with Mobile Device Management (MDM) platforms such as Microsoft Intune or Jamf

• Familiarity with Azure Active Directory and Entra ID

• Experience with virtualization platforms (VMware vSphere, Microsoft Hyper-V)

• Exposure to IT security practices including endpoint protection, patch compliance, and MFA enforcement

• Experience in a multi-site or hybrid work environment

What We Offer

• Competitive salary commensurate with experience

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and company holidays

• Professional development and certification reimbursement

• Collaborative and supportive IT team environment

About TrakMotive

Since our founding in 1996, TrakMotive has operated as a global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components. We are more than just a parts supplier; we are a full-service partner to the industry's largest distributors and retailers, known for our 100% brand-new CV Axles, Drive Shafts, and Window Regulators.

Why Work with Us?

When you join us, you’re getting the best of both worlds: the stability of a company that’s been growing since 1996 and the excitement of a global team that’s still reaching for more. We take pride in the fact that many of our senior leaders are long-term employees who started their careers at TrakMotive. We aren’t just looking for someone to fill a seat—we’re looking for someone who wants to have real impact and grow their career alongside us.

Physical Demands & Requirements

• Physical Effort: Occasional to frequent lifting and carrying of up to 50 lbs.

• Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.