IT Support Specialist II
Core4ce · San Antonio, TX · 1 mo ago
Information TechnologyFull-time
Responsibilities
- Monitor and answer service desk calls and emails to assist customers requiring technical support
- Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
- Add detailed work notes to all assigned tickets until resolved or escalated to another team
- Provide status updates when requested
- Move, setup, and/or install IT hardware for customers
- Troubleshoot and repair/resolve various issues/requests for peripheral devices
- Install, troubleshoot, and resolve software issues/requests
- Provide desk-side end user support when necessary
- Update and document inventory changes when necessary
Requirements
- Knowledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software
- Must be able to lift 50 lbs
- 2 years of professional experience in information technology or a directly related field
- Proven experience providing IT support to users via phone, email, and/or in person
- Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products
- Security+ Required
- Must be able to acquire T3 Suitability clearance
Preferred
- Bachelor’s degree from an accredited university
- One or more IT certifications such as A+, Network+, ITIL, etc
Why Work for Us?
- 401(k) with 100% company match on the first 6% deferred, with immediate vesting
- Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce
- Unlimited access to training and certifications, with no pre-set cap on eligible professional development
- Tuition assistance for job-related degrees and courses
- Paid parental leave, PTO that grows with tenure, and generous holiday schedules
- The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing