IT Support Specialist II

About the role

The IT Support Specialist II is responsible for providing high-level technical support to internal clients across various departments. This position requires strong problem-solving skills, excellent communication abilities, and the ability to work independently and as part of a team.

Responsibilities

• Diagnose and resolve complex hardware and software issues in a timely manner.
• Provide training and documentation on new technologies and software solutions.
• Coordinate with vendors and other IT teams to ensure smooth operations and service delivery.
• Document all incidents, resolutions, and best practices in a centralized knowledge base.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of relevant IT support experience.
• Experience with Microsoft Office Suite and common IT tools such as Windows Server, VMware, and Cisco networking equipment.
• Strong analytical and troubleshooting skills.
• Excellent interpersonal and communication skills.

Qualifications

• Proficiency in troubleshooting and resolving complex IT issues.
• Experience with cloud-based services and platforms.
• Knowledge of network security protocols and best practices.

Skills

• Technical proficiency in multiple operating systems and applications.
• Ability to prioritize tasks and manage time effectively.
• Strong written and verbal communication skills.

Benefits

This position offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

$75,000 - $85,000 annually based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate business needs.