IT Support Specialist II

Position Overview

The IT Support Specialist II provides technical support for the corporate, supply chain, field, and distribution center environments. This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position. The provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers. This position requires onsite presence, Monday through Friday during normal business hours, at Edgewater Park, NJ. After hours and on-call support will be required after onboarding.

Day In The Life

• Effectively and efficiently address tasks promptly.
• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
• Maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
• Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
• Consistently report on different aspects of the job to both the supervisor and manager.
• Local travel to various locations will be required.

Requirements

• Ace's Degree or Equivalent Work Experience
• A+ Certification, or equivalent certification relevant to PC support
• 3 to 5 years of relevant work experience in the field or in a related area
• Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management
• Experience with troubleshooting and supporting Zebra thermal printers
• PPME experience is a plus
• Experience with ServiceNow and ServiceNow reporting
• Effective problem-solving skills and attention to detail

Qualifications

• Associate's Degree or Equivalent Work Experience
• A+ Certification, or equivalent certification relevant to PC support
• 3 to 5 years of relevant work experience in the field or in a related area
• Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management
• Experience with troubleshooting and supporting Zebra thermal printers
• PPME experience is a plus
• Experience with ServiceNow and ServiceNow reporting
• Effective problem-solving skills and attention to detail