IT Support Specialist II

About the role

The Support Specialist II serves as a technical resource for our clients and internal teams. You'll be responsible for resolving technical issues, supporting client environments, participating in projects, and helping drive successful outcomes across a broad range of technologies.

Responsibilities

• Troubleshoot & Resolve Issues
• Diagnose and resolve escalated Microsoft 365, workstation, server, networking, backup, and business application issues
• Perform structured troubleshooting and root cause analysis
• Identify long-term solutions, not just immediate fixes
• Maintain accurate documentation of findings, actions taken, and resolutions
• Escalate issues appropriately when additional resources are required
• Support Clients
• Communicate directly with clients regarding support requests and technical issues
• Provide clear updates and timely follow-up throughout the support process
• Deliver a high level of customer service and professionalism
• Coordinate with vendors and third parties to resolve technical issues
• Projects & Technical Initiatives
• Aid in infrastructure projects, technology deployments, migrations, onboarding activities, and refresh initiatives
• Support Microsoft 365 administration, server environments, backup systems, networking technologies, and security solutions
• Contribute to client onboarding and implementation efforts
• Contribute technical expertise to ongoing improvement initiatives

Requirements

• You must be able to work full-time, 40 hours a week minimum - this is not a part-time position
• You must live in the Southern California area as this position works in our corporate office in Cypress, CA. We are currently only considering local candidates
• This is not a remote position
• You will be working from our Cypress office every day or dispatched to one of our clients' sites if needed
• You must have three or more years of professional IT experience

Qualifications

• You must live in the Southern California area as this position works in our corporate office in Cypress, CA. We are currently only considering local candidates
• This is not a remote position
• You will be working from our Cypress office every day or dispatched to one of our clients' sites if needed
• You must have three or more years of professional IT experience
• We are looking for consistency in your job history as well as qualified experience

Skills

• Experience supporting Microsoft 365, Windows environments, networking, backups, and other business technology systems
• Ability to communicate technical issues clearly to clients
• Understanding that solving the technical issue is only part of the job
• Organized and able to manage multiple priorities
• Take ownership of work and ensure it is done to the highest standard
• Balance moving quickly with doing quality work

Benefits

• Competitive compensation from $33.00 - $40.00 per hour, depending on experience
• 401(k) and 401(k) matching
• Health insurance
• Paid time off

Pay

From $33.00 - $40.00 per hour, depending on experience.

Schedule

Full-time, 40 hours a week minimum - this is not a part-time position.

Application Instructions

If you meet the requirements, please send us your resume and answer the following question somewhere in your response: Who is your favorite superhero and why?