IT Support Specialist II

Responsibilities

• Serve as an advanced point of contact for troubleshooting and resolving IT-related issues escalated from Level I support.
• Manage and support wired/wireless networks, including configuration, monitoring, data cable testing/repair/termination, and troubleshooting.
• Administer and maintain endpoint management solutions to ensure devices across the organization remain secure and functional.
• Maintain and manage device life cycle in Asset Management.
• Support and be a technical liaison for security systems.
• Provide fundamental Active Directory support, including user account management, maintaining user name changes, and maintaining Organization Units.
• Support Microsoft Intune for mobile device management, application deployment, and security policies.
• Oversee web content filtering solutions, ensuring compliance with school policies and student safety guidelines.
• Provide advanced M365, OneDrive, Google Drive, Google Workspace support, including permissions, sharing settings, and data recovery.
• Offer basic server support, including print and copier server management, imaging server configurations, and maintenance.
• Assist in the implementation of IT projects related to infrastructure improvements and system enhancements.
• Collaborate with IT leadership to evaluate and recommend technology solutions that improve school operations.
• Participate in system updates, patches, and security improvements to ensure a stable IT environment.
• Document processes, solutions, and troubleshooting steps to enhance knowledge sharing within the IT team.
• Assist the Regional Manager with regional technology projects.
• Work with system and network administrators to support the efficient operation of school technology infrastructure.
• Provide guidance and training to IT Support Specialist I team members on troubleshooting techniques and best practices.
• Develop user-friendly documentation and conduct training sessions for staff and teammates on IT-related topics.
• Work closely with other IT team members and site staff to ensure seamless coordination in technology support and infrastructure projects.
• Demonstrate knowledge of, and support, the Aspire Public Schools mission, vision, value statements including antiracism, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Be in good standing with no current or recent performance issues or disciplinary actions, as determined by the teammate’s former or current manager.
• Perform other related duties as required and assigned.

Qualifications

• Strong knowledge of networking concepts and hands-on experience with Meraki wireless systems.
• Experience managing endpoint security, mobile device management, and system deployment solutions.
• Proficiency in Active Directory, Microsoft Intune, M365, and Google Workspace administration.
• Familiarity with web content filtering solutions and best practices for K-12 environments.
• Basic understanding of server management, including print servers and imaging servers.
• Working knowledge with troubleshooting low-voltage cabling such as Cat6 and using standard cable testers.
• Ability to troubleshoot and resolve complex IT issues independently and efficiently.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong organizational and multitasking abilities in a fast-paced school environment.
• Familiarity with IT project management tools and ticketing systems.
• Knowledge of cybersecurity best practices and compliance requirements in education.
• Bachelor's preferred in an information technology-related field