IT Support Specialist I

Responsibilities

• End-User Technical Support
• Incident Management & Ticket Resolution
• Hardware & Software Installation
• IT Asset Management & Inventory Audits
• Device Imaging & Deployment
• Onboarding & Offboarding Equipment Provisioning
• End-User Training & Documentation
• Vendor & Procurement Coordination
• Preventive Maintenance
• Network & Application Troubleshooting
• Policy & Procedure Communication
• Customer Service & Communication

Skills

• Windows OS Support
• macOS / iOS Support
• Device Imaging (Microsoft / Apple / Google)
• Ticketing System (ServiceNow / JIRA)
• Patch Management / Software Distribution
• Bash / PowerShell Scripting
• Remote Support (RDP / VPN)
• Hardware Diagnostics
• Knowledge Base Management

Qualifications

• High School Diploma in Information Technology, Computer Science, Technical Support, or Business Administration

Experience

• Warehouse / Logistics IT Support
• E-commerce / Retail IT
• Enterprise Desktop Support
• On-site Technical Support