IT Support Specialist I

What You Will Do

• Maintains and analyzes company division support requests, determining appropriate resolution paths.
• Analyzes support trends and recurring issues to identify root causes and contribute to workflow improvements.
• Develops and maintains technical documentation, knowledge bases, and training materials for various user groups.
• Safeguards company division technology assets by documenting and tracking them, and providing recommendations for disposal.
• Supports technology processes related to employee equipment by following established procedures and escalating issues as necessary.
• Uses support data to recommend scalable technology solutions and continuous improvement initiatives.
• Identifies operational patterns and contributes to improvements in company technology policy and procedure.
• Assists with technology projects by completing tasks, coordinating with stakeholders, and providing documentation and support.
• Communicates effectively with internal stakeholders regarding support status, issue resolution, and process improvements.

Education Qualifications

• Bachelor's Degree in Information Technology, Business, or related fields required.
• Equivalent work experience may be considered.

Experience Qualifications

• 1-3 years Experience working in or supporting executive or corporate office environments, including interaction with senior leadership.
• Demonstrated experience identifying technology or operational gaps, proposing solutions, and planning and executing those solutions.
• Experience managing company‑issued technology equipment at an enterprise scale, including inventory, deployment, lifecycle tracking, and support considerations.
• Hands‑on experience administering mobile device management (MDM) platforms and enforcing device, security, and access controls.
• Experience executing legal hold, data preservation, and custodianship requirements.
• Experience contributing to or supporting technology strategy.

Knowledge, Skills, And Abilities

• Proven history of technology management to meet company goals and ensure business continuity.
• Understanding of business operations.
• Excellent written, verbal, and interpersonal communication skills, with both technical and non-technical audiences.
• Ability to provide cost-benefit analysis for strategic planning and project management.
• Ability to identify problems, collect and analyze data, and draw logical conclusions.
• Excellent use of technology skills including mobile devices and office software.
• Ability to maintain confidentiality.

Pay

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

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EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.