IT Support Specialist

Job Responsibilities

• Design, build, and maintain simple to complex reports and dashboards within Workday, including Advanced, Matrix, Composite, metrics/KPIs and Dashboards using Workday Report writer, worksheets, Discovery Boards and Slides and other tools available.
• Maintain the catalog of available standard and custom reports, including calculated fields in related business objects.
• Optimize existing reports to improve efficiency and user experience.
• Ensure data accuracy and consistency across all reporting solutions.
• Work with HR, Finance, IT and other teams to understand reporting needs and translate business requirements into Workday reports.
• Provide insights and analysis to support decision-making.
• Identify trends and anomalies within HR data.
• Collaborate with HRIS and IT teams to ensure seamless integration of reporting solutions with Workday modules.
• Maintain Workday security settings related to reporting access and permissions.
• Perform rigorous testing of new and modified reports to ensure data integrity.
• Troubleshoot reporting issues and work with stakeholders to resolve discrepancies.
• Provide training and documentation on Workday reporting tools for HR and business users.
• Offer ongoing support and guidance on how to utilize reports effectively.
• Support audit and compliance reporting needs via Workday.

Skills

• Minimum three plus (3) + years of experience working with Workday Reporting tools.
• Experience in HRIS, HR, Payroll, or related data management functions.
• Experience supporting Workday modules such as Core HCM, Payroll, Benefits, Absence, Recruiting, and Compensation.
• Proficiency in Workday Report Writer, Calculated Fields, Workday Prism, and Dashboards.
• Strong understanding of Workday data structures across Core HCM, Benefits, Compensation, Payroll, Absence, Recruiting and creating and maintaining Prism data pipelines.
• Strong problemsolving mindset with proven ability to analyze technical and functional issues independently.
• Excellent written and verbal communication skills, with the ability to engage both technical and nontechnical stakeholders.
• Able to work autonomously and adapt to shifting priorities in a dynamic, fast-paced environment.