IT Support Specialist

About The Role

As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company’s technology systems. You will troubleshoot hardware, software, network, printer, mobile device, and system-access issues while providing responsive and professional customer service. This role is ideal for a detail-oriented problem solver with strong technical and communication skills who enjoys helping others and can effectively manage multiple priorities in a collaborative, fast-paced environment.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
• 1–3 years of IT help desk, desktop support, or related technical support experience.
• Working knowledge of Windows 10 and Windows 11, Microsoft 365, Active Directory, PC hardware troubleshooting, and basic networking concepts, including TCP/IP, DNS, and DHCP.
• Experience supporting macOS and mobile devices, including iOS and Android, is preferred.
• Familiarity with Microsoft Entra ID, formerly Azure Active Directory, is preferred.
• Experience with remote-support and ticket-management tools is preferred.
• CompTIA A+, Network+, Microsoft, or other relevant technical certifications are preferred.
• Knowledge of PowerShell scripting or other programming languages is a plus.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills, with a demonstrated commitment to customer service.
• Strong organizational and time-management skills with the ability to prioritize multiple requests.
• High attention to detail and commitment to accuracy.
• Demonstrates professionalism, honesty, integrity, discretion, and sound judgment.
• Must be able to work 40 hours per week onsite.
• Must be able to lift and move computer equipment weighing up to 40 lbs.
• Occasional travel between Company locations may be required.

Pay

The Pay Range For This Role Is 60,000 - 70,000 USD per year(Corporate)