IT Support Specialist
Job Summary
Rapid Response Monitoring is seeking a service-oriented IT Support Specialist to serve as part of 24x7 team maintaining 99.999% network and system uptime. The position requires a 100% in-office presence and relocation to Corona, CA if not local.
Responsibilities
- Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response’s Ticket System
- Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques, and external resources
- Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution
- Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques
- Recommend modifications to IT Support procedures to enhance the service provided by the department
- Remain highly organized and detail oriented
- Maintain a sense of urgency when completing tasks
Qualifications
- Minimum of two (2) years IT, Computer Science, Information Science, or related degree or equivalent military service
- Able to work in multiple systems concurrently while providing support services
- Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications)
- Experience in the alarm industry, including panel setup, configuration, and signal management
- Bachelor's degree in IT, Computer Science, Information Science, or a related field of study
- Familiarity with PowerShell for automation and system management
- Experience navigating and managing Linux servers
- CompTIA A+ certification or equivalent foundational IT knowledge
- Knowledge of Microsoft Active Directory and domain-joined infrastructure
- Experience working with Microsoft Office 365 administration and support
About the Role
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses.
If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!
Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.